Last updated: 27 September 2026
1. Existing clients
Use Request support with your client code and the email associated with your client record. Provide a clear subject, the affected website or project, what happened and steps to reproduce the issue. Do not include passwords or payment details.
2. How tickets work
A valid request is recorded in the CRM. The page displays a ticket number and a confirmation is sent from web@mediaimpresa.com to the associated email. Keep the number for follow-up. If the email is delayed, check spam: the number displayed on the site still identifies your request. Confirmation is a receipt, not a promise of immediate resolution.
3. Missing code or unrecognised details
Ask your contact person or email web@mediaimpresa.com. To protect clients, the form checks the code and email combination. Do not use another client’s details.
4. Priorities and timing
The team assesses requests according to the issue, its impact and support agreements. Hours, service levels and additional work depend on the contract. Sidass’s automated availability does not mean continuous human support.
5. New projects and Sidass
If you are not yet a client, use Contact / Free audit. Sidass can explain services and collect a request; ask the team about prices, agreements and specific matters.
6. Contacts and privacy
SIDASS COMPANY DI ASSIGNON KOMLAN MESSAN
Sidass Company · Media Impresa
Via Enzo Ferrari, 16 — 25030 Roncadelle (BS), Italia
P. IVA IT03623030982 · REA BS567093
web@mediaimpresa.com · +39 371 381 6852
Privacy rights requests and complaints can be emailed directly without a client code. Read Privacy and Terms and Conditions.